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Q. What is XGen Plus?
A.
XGen Plus is the most advanced mail server and web mail
client which provides fast, secure and reliable emailing along with
unified mailing service. It’s a total email management and
relationship solution that has been designed especially to cater the
needs of a company. XGen Plus adds new dimensions to internal
communication and brings a whole new meaning to responding to
customers by sharing information and pooling resources.
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Q.
Who should prefer XGen Plus and Why?
A.
XGen Plus is the right email solution for you if you are looking for
an emailing solution to support your organizations email
requirements. With XGen Plus, you get the flexibility of creating
Unlimited Email ID's for your employees along with the ease of use
of any standard webmail like yahoo, rediffmail or hotmail.
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Q.
What are the Unique Features of XGen Plus?
A.
XGen Plus has a list of Unique Features like Security, Mail
Interaction, FAX/SMS, POP/IMAP support, Virtual Storage and Shared
Folder.
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Q.
Whether Branding is possible with XGen Plus?
A.
YES,
Branding is possible with XGen Plus for your configured domain. In
branding, Logo, Information Page and Address of your organisation
will appear on your mail URL. |
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Q.
Can I configure XGen Plus on Outlook Express or other mail
clients?
A.
YES, XGen Plus supports POP/IMAP on Outlook Express and other mail
clients.
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Q.
Is it paid service?
A.
Yes
it is a paid service and can be bought from our website
http://www.xgen.in
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Q.
How is security concerns addressed in XGen Plus?
A.
Shows the last and current login IP address for you verify is
someone's' snooping in your mailbox. You can also fix your IP
address to bar any snoopers and block the access.
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Q.
What is the maximum size of attachments I can send?
A.
Using XGen Plus you can send email attachments upto 6 MB in size.
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Q.
Do I get virus protection for my mail?
A.
Yes, XGen Plus is providing protection from virus through command
line anti-virus. Infected mails is deleting before sending to
receiver
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Q.
What are its special email features?
A.
Offer
all email features and helps to respond efficiently to high volumes
of e-mail and Web forms.
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It logs electronic interactions and the interaction history
with changing the interface.
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Set message rules to define message flow in any of the mail
options as required by sender or by the contents of the message. · Set
rule to send
SMS alert on receipts of defined emails.
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Send personalised emails in bulk.
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Q.
How much e-mail storage space do I get with XGen Plus?
A.
You
can get 5MB storage space with each XGen Plus account including
virtual storage.
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Q.
How do I manage user accounts on XGen Plus?
A.
Each XGen Plus account comes with an administration console, using
which, you can easily manage the email ID's and other email related
features.
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Q.
How do I get technical support on XGen Plus?
A.
Datainfosys provides dedicated customer support for all its
customers by chat or phone support. We try to solve each and every
problem as fast as possible so as to avoid any inconvenience to our
customers.
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Q. Can we send email to Fax or SMS?
A.
Yes,
definitely you can. Sends email to fax machines. Uses soft copies
doing away with costly print outs and maintains confidentiality but
doing away with paper trails. Even send bulky files and graphics on
faxes.
Sends email to SMS. You can even receive SMS alerts for important
mails. And even retrieve your forgotten passwords on SMS. There by
giving a mobile user extra power.
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Q.
What is Virtual Storage?
A.
It
stores your bulky files, which could be difficult for you to
transport by email or for receiver to receive them in their limited
storage in inbox. Storage can used for you gain access to the stored
mails from any location for reference or use.
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Q.
Can I do personalised group-mailing through XGen Plus?
A.
Yes, you can easily send a single mail to a group of people in one
go just by selecting the group or respective e-mail ids.
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Q.
Can I schedule my mails?
A.
Yes
an email can be scheduled by specifying date on the 'send on' option
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Q.
What is electronic Interaction?
A.
On viewing you incoming emails you can view complete
electronic interaction of emails and also preview the mails in the
frame on the left hand side. This gives you full analysis of your
interactions with the sender of the mail. This frame is collapsible
to give you a better view of the mail under your review.
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Q. What
is Secure Folder?
A.
Secured Folder is a mail folder, which is protected by an
supplementary password to double protect your extra sensitive
correspondences. This service is available of extra charge.
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Q. How can I change
my XGen Plus Plus password?
A.
Under 'settings' option you can change password as often as required
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Q. Can I
receive and send attachments on XGen Plus Plus?
A.
Yes you add attachments on browsing from your stores files
or those stored in the virtual folder of XGen Plus.
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Q. How can I search
email in XGen Plus Plus?
A.
From 'search' option you can make a search using various
search criteria.
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Q. How can
I create my personal folder in XGen Plus Plus?
A.
Personal Folders can be created under 'folders' option
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Q. What last
login information shows in XGen Plus Plus?
A.
Home page is the page where you start. We recommend that
you spend moment on the home since gives you vital information at a
glance. It gives information of last successful and unsuccessful
login IP. These are good indicators. In case the IP information
mismatches with you IP then this is warning that someone knows your
password and you must change it.
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Q.
How can I stop unwanted email?
A.
You
can stop unwanted email by blocking email id and domains.
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Q. Why does
XGen Plus Plus ask for Alternate Email Id?
A.
Any
Information about Quota exceeding, Warning message, Excess mail
return, Retrieval of password, Login errors and
Announcements are
sent to Alternate Email address.
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Q.
How can I take back up of my mails on XGen Plus?
A.
XGen Plus has a feature of Backup and Restore of Mail Boxes. By
single click you can store mails as backup and restore also.
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Q.
Is it providing message
rules?
A.
YES, XGen Plus is providing this great facility to mail users. User
can set rules for their mails like which mail comes under which
folder if meet the rule criteria.
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Q.
Can I get SMS alerts on my mobile for new mail?
A.
YES, You can get SMS alerts on your mobile by setting message rules
on emails.
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